Terms and Conditions
Last updated October 2023
1.1. UK/Mainland – Free shipping
1.2. Isle of Man – £3.99
1.3. For delivery: Orders placed before 12 pm Monday to Friday will be dispatched on the same day – May differ during Christmas, bank, and national holidays check the website for details
1.4. Orders placed after 12 pm on a Friday will be dispatched on the following Monday. – May differ during Christmas, bank, and national holidays check the website for details
1.5. We will confirm the tracking number via email after you place your order.
1.6. Deliveries can take place between 8 am and 8 pm and in some cases, a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card. This will provide instructions on how to rearrange delivery. If you have missed a delivery, please contact the courier service in the first instance.
1.7. Any products that are age-restricted will need proof of age upon delivery.
1.8. Estimated delivery times exclude weekends and bank holidays.
1.9. We are not currently able to ship to addresses outside of the UK and Isle of Man borders.
1.10. Although we try to ship orders for next-day delivery, we cannot always guarantee it. Delays could take place due to the courier service or your geographical location.
1.11. Backorders: Some products are eligible for back orders if offered by the seller. Before purchase, the customer will be informed of this.
1.12. Orders are sent via a 48-hour delivery service (subject to geographical locations).
1.13. All orders include free shipping (subject to geographical location).
1.14. We run a paperless system therefore you will not receive a delivery note with your parcel. You will receive email notifications updating on delivery status when relevant. Additionally, you can create an online account with us where you can access all your purchases.
- Terms and Conditions:
We advise taking time to read these terms and conditions before you order. We would also recommend keeping a copy of these terms and conditions along with a copy of your order as a useful reference for the future.
2.1. The use of the Website and any Contracts formed between us are governed by English law. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom. If you choose to access the Website from locations outside the United Kingdom, you are responsible for compliance with local laws.
2.2. These terms and conditions apply to all goods supplied by “us” – DST Holdings Limited, (Innotek is a trademark of DST Holdings), registered in England and Wales. Company registration number: 8531039. Registered office at Unit 20B, Calderdale Business Park, Club Lane, Halifax, West Yorkshire, HX 2 8DB.
2.3. Until we receive your order, and our communication of that order has appeared on your computer/ mobile phone screen, or any electronic device used, no contract exists between us for the sale of goods. A legal contract will be created between us as soon as our confirmation reaches you.
2.4. You have a right to cancel the contract subject to the terms.
2.5 These terms and conditions may be changed without notice but will only apply to future sales agreements unless any change to those policies or Terms and Conditions is required to be made by law in which case it may apply to orders previously placed.
- General Points:
3.1. Print a copy for your future reference.
3.2. Your product orders will be considered an offer from you to buy products subject to these terms and conditions and are dependent on the seller accepting your order. The seller reserves the right not to accept your order.
3.3. Once the goods are delivered, the title and risk in the goods pass to you.
- Price and Payment
4.1. The price you pay for the product will be featured in the current seller price list when published. This may be on the seller’s website or in the seller’s quotation on the date you place your order or as you agree with the seller. All seller prices include VAT at the current rate at the time the order is placed.
4.2. You must pay the full price of the goods, including any VAT before the seller will despatch your order.
4.3. Discount codes and promotions from official Innoteck (both digital and print) are valid for use on the Innoteck website only. Innoteck reserves the right to withdraw or alter promotions and discounts at any time. Discount codes and promotions have no monetary value. Discount codes cannot be used in conjunction with any other offers or promotional codes.
4.4. We are only able to accept orders and payments online. We are unable to process any payment or place an order for you if you contact us via phone or email.
4.5. Any major credit or debit card can be used for payment.
4.6. By placing an order, you consent to payment being charged to your debit/credit card or electronic payment account.
4.7. We recommend checking our website for the last date of delivery for Christmas deliveries to receive them before Christmas. We cannot guarantee a delivery time if there are strikes or delays caused by the courier service.
5.1. Depending on the product, the seller offers a standard one-year warranty. You will find the length of the warranty confirmed in the instructional manual for the product. If you ask for a refund, the seller will use the order number you give us to check the date you bought the product (applicable to products purchased on the Innoteck website only). If you have had the product longer than the agreed warranty period, we will not be able to give you a refund.
5.2. The standard one-year guarantee is only extended to the maximum available for each product upon registration of the product within 14 days of purchase.
5.3. To validate your warranty, please visit Warranty Registration | Innoteck and register with us online.
- Cancellation/Returns and Refunds
6.1. The seller delivers many thousands of products and only a small fraction proves faulty. Of course, the seller understands how difficult this might be for you. That’s why we have a no-quibble refund or replacement policy to make sure our customers always feel they are receiving the highest levels of service.
6.2. If you need to cancel your order, please email: firstname.lastname@example.org
6.3. If your order has not been shipped/despatched, we can cancel and refund your amount.
6.4. If your order has already been shipped, you will have to return it to us at your own cost. Once we receive the item back, we will initiate a refund.
6.5. You should check your goods as soon as they arrive. You should let the seller know if there is any damage or if anything does not meet the terms of your contract. You should do this by letter or email within seven days of delivery, excluding Saturday, Sunday, or bank holidays.
6.6. We do not accept unauthorised returns. Regardless of the size of the item, you will need to contact customer service to arrange for the items to be returned. Refunds will not be issued unless returns have been arranged with our customer service team. To contact customer services to arrange for an item to be returned, please email email@example.com
6.7. When you return goods, you must make sure the customer return form (contact customer service to obtain the form) is enclosed in the parcel. You will find it in the order confirmation email which you will receive once you have paid for the product.
6.8. Products purchased from other platforms i.e., (Amazon, Freemans, Ideal world, or any other platform), need to be returned to the place of purchase unless agreed with Innoteck for any other issue caused.
6.9. If you have bought the goods on the internet, or by mail order, you have the right, in addition to any other rights, to return the products and get a total refund. However, you must let the seller know within thirty days of the date of your purchase. The return cost needs to be borne by the purchaser.
6.10. When you return products, their condition should be like that when delivered by the seller. You should return the product complete with all the packaging if originally supplied. All the products you send back should be complete because incomplete returns will not qualify for a full refund.
6.11. You must return the goods with the customer returns form (please contact customer service to obtain this).
6.12. You should allow ten working days for the seller to complete a return. Refunds will be applied to the card you used to pay for the product. If a product is purchased from a 3rd party seller, please contact them for returns or refunds as they may have their own Terms and Conditions.
6.13. All returned items purchased during our sale periods will be issued with an online gift card via email for the value of the order. We do not offer refunds on sale items.
7.1. You should immediately contact the seller to give them details of the damage. You may be asked to provide photos of this.
8.1. Most warranty repairs are handled routinely, but sometimes requests for warranty service may not be appropriate. For example, warranty service would NOT apply if the product damage occurred because of misuse, lack of routine maintenance, shipping, handling, 3rd party warehousing, or improper installation. Similarly, the warranty is void if the manufacturing date or the serial number on the product has been removed or the equipment has been altered or modified. During the warranty period, the authorised service dealer, at its option, will repair or replace any part that, upon examination, is found to be defective under normal use and service.
8.2. The seller’s standard 12-month warranty applies to all products unless stated. You are legally covered for the first 12 months by the retailer. Within the first 12 months of ownership, you are entitled to a replacement or refund, at the retailer’s discretion. Due to this being a legal requirement, we cannot get involved during this period.
8.3. This warranty does not cover normal wear of any parts or damage resulting from any of the following negligent use or misuse of this product: improper voltage or current: use contrary to the operation instructions: deviation from the instructions regarding storage and transportation; repair or alteration by anyone other than Innoteck or an authorised service centre. Further, the warranty does not cover Acts of God, such as fire, flood, hurricanes, or tornadoes. Innotek shall not be liable for any incidental or consequential damages caused by the breach of any express or implied warranty. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the above warranty. This warranty gives you specific legal rights and you may also have other rights as stated in the UK Consumer rights laws that may vary slightly.
8.4. The only time we will replace spare parts under warranty is if they have become defective within the first 12 months. If you require any spare parts after the 12-month warranty has ended, you may be charged. The warranty does not apply to any accessories.
8.5. The guarantee is valid in the UK and the Isle of Man only.
8.6. If your item has developed a fault, the item would need to be returned to us for inspection. We would require the full item to be returned to us along with your proof of purchase (this can be emailed to our customer service at service @innoteck.co.uk) and the completed returns form (you can obtain this form from our customer service team) must be included within the parcel. Once the item has been returned to us, our returns department will check the item to confirm the fault. They will then arrange for your item to be repaired or replaced if required.
8.7. If the product you have returned to us is end-of-line/ discontinued or is out of stock, we may send you a like for replacement. We would ensure the specification of the item is like the product you have returned.
8.8. Within three months of purchase, if any manufacturing defects are discovered, the seller will arrange to pick up the item. After three months the purchaser or customer is required to send the item to us at their own expense.
8.9. There may be times when the seller may request proof of purchase, a photo or video to assist us. A customer who is unable to send a photo or video will need to send the product to us (subject to the 3-month period) The product is void if the product is used for other than single-family household use or subjected to any voltage and waveform other than as specified on the product rating label (e.g., 220V-60H220V-60Hz).
9.1. Our customer service team regularly checks emails to help our customers with their issues. However, we would request our customers to wait for at least 48 hours for a response excluding bank holidays and weekends). Please contact us first by email. This is because all the information is stored and registered with the customer service team for any cancellations, refunds, delivery information, product issue or damage etc. Calling us will only delay the process of our turnaround time as the customer service team and technical team are available via email only.
9.2. If you have a comment, concern, or complaint about any goods you have purchased from us, please contact us via email at firstname.lastname@example.org or a letter to Unit 20B, Calderdale Business Park, Club Lane, Halifax, West Yorkshire, HX2 8DB.
9.3. We would request all our customers to treat us with respect. We reserve the right not to respond to abusive phone calls or comments and in some cases may act against you.
9.4. Nothing in these Terms and Conditions shall exclude or restrict our liability:
9.4.1. for death or personal injury caused by our negligence;
9.4.2. under section 2(3) of the Consumer Protection Act 1987;
9.4.3 for fraud or fraudulent misrepresentation; or
9.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.5 Limitations of Liability
9.5.1. Nothing in these Terms shall exclude or limit Innotecks liability for losses which may not be lawfully excluded or limited by applicable law.
9.5.2 Innoteck shall not be liable for any loss arising out of the use of, or inability to use, this site or its content or for any unauthorised access to or alteration of the site content.
- Age Restriction
12.1 You must be aged 18 and over to buy a bladed product from this website. Please also note that if you do purchase a bladed product from us, you may be asked for proof of age and/or a signature upon delivery.
12.2 By placing an order for one of these items, you are declaring that you are 18 years of age or over. It is important to use these items responsibly and appropriately.
- Governing Law and Jurisdiction
13.1. The Website is controlled and operated in the United Kingdom.
13.2. These terms and conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.
14.0 Ownership and Intellectual Property
The Website is owned and operated by us, DST Holdings Limited, a company registered in England and Wales under company number 8531039. Our registered office is Unit 20B, Calderdale Business Park, Club Lane, Halifax, West Yorkshire, HX2 8DB.
14.1 The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. As a visitor to the Website, you may download a single copy of each piece of material contained on the Website for your own private viewing purposes only, provided you keep intact all and/or any proprietary notices.
14.2 Subject to condition 14.1 above, no copying of either the Website and/or any and/or all of the material contained on the Website or distribution for any commercial or business use is permitted without our prior written consent. You may not include a link to the Website or display the contents of the Website surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.
14.3 No licence is granted to you in these Terms and Conditions to use any trade mark whether registered or unregistered of either Innoteck or any other DST Holdings companies.