Delivery & Returns
1.1. UK/Mainland – Free shipping
1.2. Isle of Man – £3.99
1.3. For delivery: Orders placed before 12 pm Monday to Friday will be dispatched on the same day.
1.4. Orders placed after 12 pm on a Friday will be dispatched on the following Monday.
1.5. We will confirm the tracking number via email after you place your order.
1.6. Deliveries can take place between 8 am and 8 pm and in some cases, a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card. This will provide instructions on how to rearrange delivery. If you have missed a delivery, please contact the courier service in the first instance.
1.7. Estimated delivery times exclude weekends and bank holidays.
1.8. We are not currently able to ship to addresses outside of the UK and Isle of Man borders.
1.9. Although we try to ship orders for next-day delivery, we cannot always guarantee it. Delays could take place due to the courier service or your geographical location.
1.10. Backorders: Some products are eligible for back orders if offered by the seller. Before purchase, the customer will be informed of this.
1.11. Orders are sent via a 48-hour delivery service (subject to geographical locations).
1.12. All orders include free shipping (subject to geographical location).
1.13. We have switched to paperless. You’ll no longer receive a delivery note with your parcel. Instead, you will receive email notifications. Additionally, you can create an online account with us where you can access all your purchases.
2. Cancellation/Returns and Refunds
2.1. The seller delivers many thousands of products and only a small fraction proves faulty. Of course, the seller understands how difficult this might be for you. That’s why we have a no-quibble refund or replacement policy to make sure our customers always feel they are receiving the highest levels of service.
2.2. If you need to cancel your order, please email: email@example.com
2.3. If your order has not been shipped/despatched, we can cancel and refund your amount.
2.4. If your order has already been shipped, you will have to return it to us at your own cost. Once we receive the item back, we will initiate a refund.
2.5. You should check your goods as soon as they arrive. You should let the seller know if there is any damage or if anything does not meet the terms of your contract. You should do this by letter or email within seven days of delivery, excluding Saturday, Sunday, or bank holidays.
2.6. We do not accept unauthorized returns. Regardless of the size of the item, you will need to contact customer service to arrange for the items to be returned. Refunds will not be issued unless returns have been arranged with our customer service team. To contact customer services to arrange for an item to be returned, please email firstname.lastname@example.org
2.7. When you return goods, you must make sure the customer return form (contact customer service to obtain the form) is enclosed in the parcel. You will find it in the order confirmation email which you will receive once you have paid for the product.
2.8. Products purchased from other platforms i.e., (Amazon, Freemans, Ideal world, or any other platform), need to be returned to the place of purchase unless agreed with Innoteck for any other issue caused.
2.9. If you have bought the goods on the internet, or by mail order, you have the right, in addition to any other rights, to return the products and get a total refund. However, you must let the seller know within thirty days of the date of your purchase. The return cost needs to be borne by the purchaser.
2.10. When you return products, their condition should be like that when delivered by the seller. You should return the product complete with all the packaging if originally supplied. All the products you send back should be complete because incomplete returns will not qualify for a full refund.
2.11. You must return the goods with the customer returns form (please contact customer service to obtain this).
2.12. You should allow ten working days for the seller to complete a return. Refunds will be applied to the card you used to pay for the product. If a product is purchased from a 3rd party seller, please contact them for returns or refunds as they may have their own Terms and Conditions.
2.13. All returned items purchased during our sale periods will be issued with an online gift card via email for the value of the order. We do not offer refunds on sale items.
For our complete terms & conditions, including information on damages and warranty, please visit here.