Refund policy

Last updated October, 2024

1. CANCELLATION/RETURNS AND REFUNDS

1.1. The seller delivers many thousands of products and only a small fraction proves faulty. Of course, the seller understands how difficult this might be for you. That’s why we have a no-quibble refund or replacement policy to make sure our customers always feel they are receiving the highest levels of service.

1.2. If you need to cancel your order, please email: service@innnoteck.co.uk

1.3. If your order has not been shipped/despatched, we can cancel and refund your amount.

1.4. If your order has already been shipped, you will have to return it to us at your own cost. Once we receive the item back, we will initiate a refund.

1.5. You should check your goods as soon as they arrive. You should let the seller know if there is any damage or if anything does not meet the terms of your contract. You should do this by letter or email within seven days of delivery, excluding Saturday, Sunday, or bank holidays.

1.6. We do not accept unauthorised returns. Regardless of the size of the item, you will need to contact customer service to arrange for the items to be returned. Refunds will not be issued unless returns have been arranged with our customer service team. To contact customer services to arrange for an item to be returned, please email service@innoteck.co.uk

1.7. When you return goods, you must make sure the customer return form (contact customer service to obtain the form) is enclosed in the parcel. You will find it in the order confirmation email which you will receive once you have paid for the product.

1.8. Products purchased from other platforms i.e., (Amazon, Freemans, Ideal world, or any other platform), need to be returned to the place of purchase unless agreed with Innoteck for any other issue caused.

1.9. If you have bought the goods on the internet, or by mail order, you have the right, in addition to any other rights, to return the products and get a total refund. However, you must let the seller know within thirty days of the date of your purchase. The return cost needs to be borne by the purchaser.

1.10. When you return products, their condition should be like that when delivered by the seller. You should return the product complete with all the packaging if originally supplied. All the products you send back should be complete because incomplete returns will not qualify for a full refund.

1.11. You must return the goods with the customer returns form (please contact customer service to obtain this).

1.12. You should allow ten working days for the seller to complete a return. Refunds will be applied to the card you used to pay for the product. If a product is purchased from a 3rd party seller, please contact them for returns or refunds as they may have their own Terms and Conditions.

1.13. All returned items purchased during our sale periods will be issued with an online gift card via email for the value of the order. We do not offer refunds on sale items.

For our complete terms of service, including information on damages and warranty, please visit here.